24/7 Technical Support
Help When You Need It, Day or Night
Technology problems don't wait for business hours. Our support team is available around the clock via phone, email, WhatsApp, and our integrated ticketing system. Whether it's a server outage at midnight or a software question at noon — we're here.
What's Included
Everything you need, nothing you don't.
Ticket System
Submit, track, and manage support requests through our built-in ticketing system with priority queuing and SLA tracking.
WhatsApp Support
Message us on WhatsApp for quick questions and real-time troubleshooting. Our bot handles common queries instantly.
Phone Support
Speak directly to an engineer when complex issues need real-time conversation. Available during extended hours.
Remote Assistance
Secure remote desktop sessions to diagnose and fix issues on your machines without waiting for a technician to arrive.
Proactive Monitoring
We monitor your systems 24/7 and fix issues before you even notice them. Prevention is better than cure.
Knowledge Base
Self-service documentation and tutorials for common issues. Empower your team to resolve simple problems instantly.
Why Choose TjTech?
We don't just deliver a service — we deliver results. Here's what sets us apart.
- < 30 minute average first response time
- Multi-channel support — use what's convenient for you
- Dedicated account manager for business clients
- Escalation paths for critical issues
- Monthly reports on tickets, resolution times, and trends
- No per-incident fees — unlimited tickets on all plans
Technologies We Use
How It Works
A clear, proven process from start to finish.
Report Issue
Submit a ticket via web portal, email, WhatsApp, or phone. Describe the issue and attach screenshots if helpful.
Triage & Assign
Our system auto-categorizes and prioritizes. A qualified engineer is assigned within minutes.
Diagnose & Resolve
The engineer investigates, communicates progress, and resolves the issue. You're updated at every step.
Verify & Close
You confirm the fix works. We document the root cause and prevention steps for the future.
Simple, Transparent Pricing
No hidden fees. No surprises. Choose the plan that fits.
Essentials
- Email & Ticket Support
- 8hr Response SLA
- Business Hours Only
- 5 Tickets / Month
- Knowledge Base Access
Need a custom plan? Contact us for a tailored quote.