Terms of Service

1. Agreement and scope

These Terms of Service govern your use of the TjTech website, public support and enquiry tools, client portals, and generally available services. TjTech is based at 5175 Chiedza Karoi, Zimbabwe. By using a service, you agree to these terms and any service-specific proposal, order, hosting plan, acceptable-use policy, or signed agreement that applies to it.

If these terms conflict with a signed client agreement, the signed agreement controls for that engagement.

2. Services and project engagements

TjTech provides custom software, hosting, domain email, cybersecurity, automation, databases, and technical support. For a project, the written proposal or agreement should define:

• scope, deliverables, assumptions, milestones, and acceptance;
• client responsibilities, integrations, content, access, and approvals;
• pricing, taxes, payment schedule, support plan, and change control; and
• ownership, licensing, hosting, data-processing, and termination arrangements.

A change to requirements, third-party dependencies, delayed feedback, or unavailable client access may require a revised timeline or price.

3. Accounts and support tickets

• Provide accurate information and keep account details current.
• Keep credentials, password-reset links, and one-time codes confidential.
• Tell us promptly if you suspect unauthorised access.
• Do not submit payment credentials, passwords, or another person's confidential information through a public ticket.
• Support responses, escalation, and service levels depend on the plan or agreement attached to your account.

We may suspend access where necessary to protect users, investigate abuse, address overdue payment, or comply with law.

4. Availability, uptime, and support channels

Any uptime figure shown on this website is a design or service target, not a standalone guarantee. The 99.9% hosting target does not create an SLA, service credit, remedy, maintenance commitment, or outage calculation unless those terms are expressly included in a signed hosting or service agreement.

Ticket and WhatsApp intake are intended to remain available 24/7. Phone support is published as Monday to Friday, 8am–5pm. Response times, incident coverage, monitoring, backups, and escalation depend on the plan and signed agreement.

5. Fees and payment

Prices, currencies, taxes, deposits, billing dates, payment methods, renewal, cancellation, refunds, and any late-payment consequences are set out in the applicable proposal, invoice, hosting plan, or service agreement. There is no general payment period or late fee under these website terms unless the applicable written agreement says so.

We may pause a service after giving reasonable notice where an undisputed amount remains overdue, subject to the applicable agreement and any mandatory legal requirements.

6. Client content and data

You remain responsible for the accuracy, lawfulness, permissions, backups, and security of content and data you provide or instruct us to process. You must have the rights and consents needed for us to host, transmit, store, or transform that content.

Where TjTech processes personal information for a client, the parties will document controller and processor roles, instructions, security measures, retention, assistance, and deletion or return requirements in a written data processing agreement or the project contract. Our Privacy Policy explains how TjTech handles information in its own operations.

7. Intellectual property

TjTech retains ownership of its pre-existing tools, templates, frameworks, know-how, documentation patterns, and reusable components. Rights in bespoke deliverables, source code, content, licences, and third-party components transfer or remain licensed only as stated in the applicable written agreement and after any required payment.

The TjTech name, logo, website content, and materials may not be copied, scraped, republished, or used to imply endorsement without written permission.

8. Acceptable use

You must not use the services to:

• break the law, infringe rights, deceive, harass, or impersonate another person;
• upload malware, abusive material, unsolicited bulk messages, or content you do not have permission to use;
• probe, scan, attack, bypass access controls, or interfere with another user, system, or network; or
• use TjTech infrastructure for unlawful surveillance, fraud, credential theft, or harmful automated activity.

9. Third-party services

Services may rely on third-party providers such as cloud infrastructure, email, payment, analytics, domain, messaging, or software platforms. Their availability and terms may affect the service. We will not knowingly use a third party to change the specific responsibilities promised in your written agreement.

10. Disclaimers and liability

We provide the website and generally available tools on an "as available" basis. We do not promise that every page, integration, or third-party dependency will be uninterrupted or error-free. Service-specific warranties, support levels, remedies, and liability limits must be stated in the applicable agreement.

To the maximum extent permitted by Zimbabwean law, neither party is liable for indirect or consequential loss, loss of profit, or loss of opportunity arising from a service. Nothing in these terms excludes liability that cannot lawfully be excluded, or changes a mandatory consumer or data-protection right.

11. Suspension and termination

You may stop using the website at any time. A client may cancel a service in accordance with its proposal or agreement. We may suspend or terminate access for material breach, abuse, security risk, non-payment, or legal requirement, and will follow the notice, data-return, and transition terms that apply to the service where practicable.

12. Governing law and changes

These website terms are governed by the laws of Zimbabwe. Disputes will be handled through the process in the applicable agreement or, where none applies, by the courts of Zimbabwe with appropriate jurisdiction.

We may update these terms as the website, services, or law changes. The date at the top of this page identifies the current version.